Please note: To use our auto importing features, you must be at least Summoner level 10 or higher. We can't import runes/spells if you are below level 10.
Follow the steps below to troubleshoot importing issues.
Ensure that you have your preferred importing features enabled under Settings > Game Settings > League of Legends (icon). Note that Blitz does not import Summoner Spells by default; you'll need to enable this feature via your settings menu or a pop-up that appears when you first enter Champ Select with Blitz open.
If Step 1 doesn't resolve:
Make sure you are on the latest version.
You can check if an update is available under Settings > Application > Check for updates.
Ensure that you have at least one rune page available for Blitz. Otherwise, it won't be able to import any runes.
If these steps did not fix your issue, please consider a clean re-installation of the Blitz App. A step-by-step manual for that is available here.